Terms of service

This website, www.naae.co (“Website”), is owned and operated by [ Private Limited], a company incorporated under the Companies Act, 2013, with its registered office at [Insert Registered Address] (hereinafter referred to as “Naaé”, “Company”, “we”, “us”, or “our”).

By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (“Terms”), along with our Privacy Policy and any other policies published on this Website (collectively referred to as the “Policies”).

If you do not agree with these Terms, you must discontinue use of the Website.

1. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age, or
  • You are accessing the Website under the supervision of a parent or legal guardian.

You agree that all information provided by you is accurate and complete.

2. Modification of Terms

We reserve the right to modify, update, or revise these Terms at any time without prior notice. Your continued use of the Website after changes are posted constitutes acceptance of those changes. It is your responsibility to review these Terms periodically.

3. Account Registration

To access certain features, you may be required to create an account. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities conducted through your account
  • Immediately notifying us of any unauthorized access

We are not liable for any loss or damage arising from your failure to safeguard your account information.

4. Product Information

We make every effort to ensure product descriptions, pricing, and images are accurate.

However:

  • Minor variations in color or packaging may occur.
  • Errors may occasionally happen.
  • We reserve the right to correct errors, update information, or cancel orders if necessary.

Prices are subject to change without prior notice.

5. Orders & Payment

All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

Payments may be made via:

  • Credit/Debit Cards
  • Net Banking
  • UPI
  • Digital Wallets
  • Cash on Delivery (where available)

We do not store your card or banking details. All payments are processed via secure third-party payment gateways. An order is confirmed only after successful payment processing and confirmation email.

6. Cancellation & Refunds

Please refer to our Refund & Return Policy available on the Website. We reserve the right to cancel orders due to:

  • Product unavailability
  • Payment issues
  • Incorrect pricing
  • Suspected fraudulent activity

If payment has been processed, refunds will be issued as per policy.

7. Shipping & Delivery

Shipping timelines are estimates and may vary due to external factors. We are not liable for delays caused by:

  • Courier partners
  • Weather conditions
  • Government restrictions
  • Force majeure events

Detailed shipping terms are available in our Shipping Policy.

8. Limitation of Liability

Our products are formulated with care and tested for safety. However:

  • Skincare is subjective. Individual reactions may vary.

By purchasing our products, you acknowledge that:

  • You have reviewed ingredient lists
  • You understand your skin sensitivities
  • You accept responsibility for usage

Naaé shall not be liable for:

  • Allergic reactions
  • Skin irritation
  • Indirect or consequential damages
  • Loss of profits or business interruption

To the fullest extent permitted by law, our total liability shall not exceed the value of the product purchased.

9. Intellectual Property

All content on this Website, including:

  • Logos
  • Text
  • Images
  • Product designs
  • Graphics
  • Videos
  • Trademarks

are the exclusive property of Naaé and protected under applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Use

You agree not to:

  • Use the Website for unlawful purposes
  • Interfere with Website security
  • Attempt unauthorized access
  • Use automated systems (bots, scrapers)
  • Upload malicious software

Violations may result in legal action.

11. Third-Party Links

The Website may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Their policies
  • Their practices

Use of third-party websites is at your own risk.

12. Force Majeure

We shall not be liable for failure to perform obligations due to events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Pandemics
  • Strikes
  • Technical failures

13. Dispute Resolution

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India. Disputes may be resolved through arbitration under the Arbitration and Conciliation Act, 1996.

14. Termination

We reserve the right to:

  • Suspend or terminate access
  • Remove accounts
  • Cancel orders

if Terms are violated.

Termination does not affect pending obligations.

15. Contact Information

For any questions regarding these Terms, please contact:

Naaé

Email: support@naae.co
Website: www.naae.co