Shipping policy

At NAAÉ, we carefully prepare every order so your skincare reaches you safely and in the best possible condition.

Order Processing

Once your order is placed successfully, it will be processed and prepared for dispatch within 2-3 business days.

Orders placed on weekends or public holidays will be processed on the next working day. Once your order has been dispatched, you will receive shipping and tracking details on your registered email address or phone number, where applicable.

Delivery

We currently deliver across India. Standard delivery generally takes 2–4 business days from the date of dispatch. Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Please ensure that the delivery address and contact details provided at checkout are accurate. NAAÉ cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Shipping Charges

Shipping charges are calculated at checkout based on the delivery address and applicable order value.

[Add: Free shipping is available on orders above ₹X.]

If applicable, any shipping charges will be clearly displayed before you complete your purchase.

Cash on Delivery

Cash on Delivery is available for [eligible locations/orders], subject to courier and location availability. Orders placed using Cash on Delivery may be subject to additional verification before dispatch.

Order Tracking

Once your order has been dispatched, you will receive tracking information where tracking is available. You can use the tracking details provided to follow the progress of your delivery. Please allow some time for tracking information to become active after dispatch.

Delayed Deliveries

While we work with our delivery partners to ensure your order reaches you within the estimated timeframe, unexpected delays can sometimes occur due to weather, operational issues, high order volumes, public holidays, or other circumstances outside our control. If your order has been significantly delayed, please contact us at with your order number and we will assist you.

Damaged or Incorrect Orders

We take care when packing every order. If your package arrives damaged, opened, or contains an incorrect product, please contact us within 48 hours of delivery. Please provide your order number along with clear photographs of the outer packaging and the product received so that our team can review the issue and assist you with the next steps.

Undelivered or Returned Orders

If an order cannot be delivered because of an incorrect address, unsuccessful delivery attempts, refusal to accept the package, or other reasons attributable to the customer, the order may be returned to us. If you require the order to be shipped again, additional delivery charges may apply.

Contact Us

If you have any questions about your order or its delivery, please contact us at:

Email: info@naae.co
Order Support: Please include your order number when contacting us so that we can assist you faster.