Privacy policy

Last updated: May 23, 2026

At Naaé, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, subscribe to communications, or otherwise interact with us. By accessing or using our website, you agree to the terms outlined below.

1. Introduction

This website is owned and operated by [Nae Skincare Private Limited / Legal Entity Name], a company incorporated under the laws of India, with its registered office at 70-71 Baikunth Dham Colony, Indore 452018 (hereinafter referred to as “Naaé,” “we,” “us,” or “our”).

We recognize the importance of safeguarding any personally identifiable information (“Personal Information”) that you provide to us. Personal Information refers to any data that can identify you as an individual, including but not limited to:

  • Full name
  • Email address
  • Phone number
  • Billing or shipping address
  • Order history
  • Contact information

You may browse our website without providing personal information. However, certain services require you to share information with us.

2. Collection of Information

We collect information in the following ways:

2.1 Information You Provide Directly

When you:

  • Create an account
  • Place an order
  • Subscribe to newsletters
  • Join our WhatsApp community
  • Fill out a contact form
  • Communicate with customer support

You may provide Personal Information such as your name, email address, phone number, and shipping details.

By providing this information, you consent to its collection and use in accordance with this Privacy Policy.

2.2 Transaction Information

When you make a purchase, we collect information related to:

  • Products ordered
  • Shipping address
  • Payment confirmation details

Please note:

We do not store your debit/credit card details. Payment information is securely processed through third-party payment gateways.

2.3 Automatically Collected Information

When you visit our website, we may collect certain technical information including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Pages viewed
  • Time spent on pages
  • Referral source

This data helps us improve website performance and user experience. It does not personally identify you.

3. Use of Information

We use your information to:

  • Process and fulfill orders
  • Confirm transactions
  • Provide shipping updates
  • Respond to customer queries
  • Improve website functionality
  • Send newsletters and updates (if you opt in)
  • Conduct internal research and analysis

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking

Our website may use cookies to:

  • Remember user preferences
  • Improve browsing experience
  • Analyze traffic patterns
  • Enhance search functionality

Cookies do not retrieve data from your hard drive or collect information beyond what you provide.

You may disable cookies in your browser settings. However, some features of the website may not function properly.

5. Communications

If you subscribe to updates or provide your contact details, you may receive:

  • Order-related emails
  • Product updates
  • Educational skincare content
  • Promotional communications

You may unsubscribe at any time using the link provided in our emails.

6. WhatsApp Community

If you voluntarily join our WhatsApp community:

  • Your phone number may be visible to other group participants.
  • You may exit the group at any time.
  • We do not use your number for unrelated marketing without consent.

Participation is entirely optional.

7. Sharing of Information

We may share your information with trusted third parties strictly for operational purposes, such as:

  • Payment processors
  • Shipping partners
  • Website hosting providers
  • Email service providers
  • Analytics providers

These third parties are obligated to protect your information and use it only for agreed services. We may also disclose information if required by law or to protect our legal rights.

8. Data Security

We take reasonable security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction.

While we implement appropriate safeguards, no system can guarantee complete security. By using our website, you acknowledge this inherent risk.

9. Data Retention

We retain your Personal Information only as long as necessary to:

  • Fulfill your orders
  • Provide services
  • Comply with legal obligations
  • Resolve disputes

You may request deletion of your data by contacting us.

10. Your Rights

You may:

  • Request access to your personal data
  • Correct inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your information

To exercise these rights, please contact:

support@naae.co

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be reflected on this page with a revised date. We encourage you to review this policy periodically.

12. Contact Details

If you have any questions regarding this Privacy Policy, please contact:

Naaé

Email: support@naae.co
Website: www.naae.co